Privacy Policy

CricketVision is a Swedish travel company operating cricketvision.com and its associated travel services.

This Privacy Policy explains how personal information is collected, used and protected when you visit our website, contact us or use our services.

For privacy-related questions or requests, please contact us through our Contact page.

Depending on how you use CricketVision, personal information may include:

• Your name and email address
• Contact information you provide when contacting us
• Information submitted through enquiry forms or subscription forms
• Information related to hotel searches, reservations and account registration
• Booking preferences and relevant travel details
• Technical information such as device type, browser information and website usage data

We collect and process personal information only where there is a valid purpose and legal basis.

Personal information may be processed to:

• Respond to enquiries and provide assistance
• Provide access to requested travel services
• Facilitate hotel reservations and account management
• Send updates or communications where permitted
• Maintain website security and prevent misuse
• Understand website performance and improve our services
• Meet applicable legal obligations

The applicable legal basis depends on the processing activity and may include contractual necessity, legal obligations, legitimate interests or consent.

Where consent is required, it must be obtained before the relevant processing takes place.

CricketVision works with Entravel to provide hotel booking services through our Travel Hub.

Entravel operates the booking platform and handles reservations, payments, cancellations, refunds and booking-related support.

Under our agreement, CricketVision is designated as the data controller for customer personal data collected through the white-label platform, while Entravel processes that information to provide the contracted booking services.

Information necessary to complete and manage reservations may be shared with relevant hotels, booking suppliers and service providers.

CricketVision does not directly process customer payments.

Any processing carried out by Entravel for its own independent legal obligations is subject to the applicable data protection requirements.

Personal information may be shared where necessary with:

• Entravel for hotel booking services
• Hotels and relevant travel suppliers
• Technical service providers supporting website operation
• Analytics providers where applicable and legally permitted
• Public authorities where disclosure is required by law

We do not sell personal information.

Service providers processing personal information on our behalf must be subject to appropriate data protection obligations.

CricketVision uses cookies and similar technologies where necessary for website functionality and, where applicable, analytics and service improvements.

Non-essential cookies and tracking technologies are used only where the required consent has been obtained.

Some service providers or booking suppliers may operate outside the European Economic Area.

Where personal information is transferred internationally, applicable data protection requirements must be followed, including appropriate safeguards where required.

Personal information is retained only for as long as necessary for the purposes for which it was collected, including applicable legal and operational requirements.

We take appropriate measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our service providers are required to apply appropriate security measures when processing personal information on our behalf.

Where the GDPR applies, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact CricketVision through our Contact page.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY): https://www.imy.se

Our hotel booking services are intended for adults.

Personal information relating to children may be processed where necessary for travel reservations made by an adult.

We do not knowingly use children's personal information for independent marketing purposes.

We may update this Privacy Policy to reflect changes in our services, legal requirements or personal data processing practices.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes.

For questions about this Privacy Policy or requests relating to your personal information, please visit our Contact page.